At Werribee Taxi Cabs, we strive to provide reliable and timely taxi services for all your travel needs, including airport transfers, corporate travel, hotel transfers, event transport, parcel delivery, and wedding transfers. We understand that plans can change, and we have created a clear and fair cancellation and refund policy to ensure a smooth experience for our customers.
- Cancellation by Customers: Customers can cancel their booking at any time. To avoid cancellation charges, please cancel at least 2 hours before the scheduled pickup time.
- Cancellation Charges: If a booking is cancelled less than 2 hours before the scheduled pickup, a nominal cancellation fee may apply. This helps us manage our fleet efficiently and serve all our clients without disruptions.
- Refunds: Refunds, if applicable, will be processed within 5–7 business days using the original payment method. Our team will confirm the refund via email or phone.
- Service Issues: If you experience any issues during your ride, please contact our customer support immediately. We will assess the situation and offer an appropriate solution, including partial or full refunds if applicable.
- Changes to Bookings: For any changes to your booking, such as timing or pickup location, please inform us as soon as possible. We will do our best to accommodate your request without additional charges, depending on availability.
Our goal at Werribee Taxi Cabs is to make every ride comfortable, convenient, and hassle-free. By following this policy, we ensure fairness and transparency for all our valued customers.
